What is Hard Water-Hard water is a kind of water that contains calcium or magnesium mineral ions that often in the form of carbonate-These ions do not pose any health threat, but they can engage in reactions that leave insoluble mineral deposits.How to Descale/Clean the Kettle?1. Filling the kettle with 1 cup of vinegar or lemon juice and 2 cups of water.andnbsp;2. Boiling the liquid and leave it for 2 hours, then use a cloth to clean and wipe.andnbsp;3. Rinse the kettle with clean water, and dry with a soft, clean cloth.andnbsp;4. Repeat as needed.Notes:1. It's normal if your kettle exposes spots or rust on the stainless steel bottom after the first use if the water quality in your area is so hard.2. When you choose a preset with Keep Warm Mode on, and then lift the kettle during heating; the CO117-DK will continue the heating process if the kettle is returned to the base within 1 minute.
Shipping & Delivery Information
Our Shipping Promise
At Slickpurchase, we understand how important your purchases are. That's why we take extra care with every package we send. All orders are shipped in double-boxes with full insurance for additional protection, ensuring your items arrive safely.
Processing & Shipping Timeline
- Processing Time: Orders are processed within 3-6 business days
- Domestic Delivery: Typically 6-10 business days
Please note that delivery times are estimates and may vary based on your location, weather conditions, or other unforeseen circumstances.
Shipping Destinations
Slickpurchase currently only ships to the United States.
Shipping Costs
We are pleased to offer free standard shipping on all orders within the United States.
Discreet Packaging
We respect your privacy. All Slickpurchase packages are shipped with complete discreet packaging. The product name, description, sender's name, and any information that hints about the contents are encrypted. Your package will arrive without any indication of what's inside, ensuring your purchase remains confidential.
Signature Requirements
Important Note: All orders valued above $250 will require a signature upon delivery for your protection.
Order Tracking
Once your order ships, you'll receive a tracking number via email so you can monitor your shipment's progress every step of the way.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team immediately, and we will assist you in resolving the issue.
Additional Security Measures
For your protection, we may contact you for additional order verification of the payment method on certain orders.
Questions or Concerns?
For details on returns and refunds, please refer to our Return Policy page.
For any questions about shipping or delivery, please contact our customer service team at support@slickpurchase.com.
⚠️ WARNING (California Proposition 65):This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.For more information, please visit www.P65Warnings.ca.gov.
