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Our service:1. If the package is missing or damaged, please contact us to reissue.2. Not satisfied, contact us to give you a solution.3. Dont know how to operate, please contact us, we provide 24-hour after-sales support.4. No matter what problems you encounter, please give us an chance to solve them for you.How to DIY?1. Open the package and take out the canvas, diamond bags and the tools. Select one canvas and the corresponding set of diamond bags to start making.(Note:Each diamond bag has a corresponding item name)2. Check the color table on the canvas, select one color and the No.; then Find the NO. on the diamond bag. Then tear off the protective film on the canvas. (If you cant finish it at one time, in order to protect the adhesion of the canvas, plz tear only the part you want to fill.)3.Pour diamonds into the plastic tray and shakelightly so diamonds turn right-side up. Poke some gum on the jelly gum with the tool pen,then stick a diamond with the tip of the tool pen.4. Stick the diamond to the corresponding symbol of the canvas , until all the positions of such symbol are filled. 5. Repeat steps 2, 3 and 4 until all the symbols on the canvas are filled. Press with a book or plate to make the diamonds stick firmly.6. Finally, you can cut off the excess part at the edge of the canvas, and then put the finished canvas into the frame(Please Note: No Photo Frame included.)
Shipping & Delivery Information
Our Shipping Promise
At Slickpurchase, we understand how important your purchases are. That's why we take extra care with every package we send. All orders are shipped in double-boxes with full insurance for additional protection, ensuring your items arrive safely.
Processing & Shipping Timeline
- Processing Time: Orders are processed within 1-3 business days
- Domestic Delivery: Typically 3-5 business days
Please note that delivery times are estimates and may vary based on your location, weather conditions, or other unforeseen circumstances.
Shipping Destinations
Slickpurchase currently only ships to the United States.
Shipping Costs
We are pleased to offer free standard shipping on all orders within the United States.
Discreet Packaging
We respect your privacy. All Slickpurchase packages are shipped with complete discreet packaging. The product name, description, sender's name, and any information that hints about the contents are encrypted. Your package will arrive without any indication of what's inside, ensuring your purchase remains confidential.
Signature Requirements
Important Note: All orders valued above $250 will require a signature upon delivery for your protection.
Order Tracking
Once your order ships, you'll receive a tracking number via email so you can monitor your shipment's progress every step of the way.
Lost or Delayed Shipments
If your package is lost or significantly delayed, please contact our support team immediately, and we will assist you in resolving the issue.
Additional Security Measures
For your protection, we may contact you for additional order verification of the payment method on certain orders.
Questions or Concerns?
For details on returns and refunds, please refer to our Return Policy page.
For any questions about shipping or delivery, please contact our customer service team at support@slickpurchase.com.
⚠️ WARNING (California Proposition 65):This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.For more information, please visit www.P65Warnings.ca.gov.
